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Terms of Service

Last Updated: 18/10/2025

These Terms and Conditions ("Terms") govern your ("User", "You", "Your") use of the Mikasa Living Concepts Pvt Ltd ("Mikasa Living", "We", "Our", "Us") platform and services. By accessing or using Mikasa Living, you agree to comply with and be bound by these Terms.

1. Nature of the Platform

  • 1.1 Mikasa Living is a neutral marketplace platform that connects clients (homeowners, businesses, individuals) with interior designers, architects, furniture suppliers, and other service providers ("Vendors").
  • 1.2 Mikasa Living does not provide design, construction, or related services and is not a party to any agreement or transaction between you and the Vendors.
  • 1.3 All contracts, payments, timelines, warranties, and deliverables are solely between you and the Vendor.

2. User Responsibilities

2.1 You are responsible for verifying the credentials, experience, and suitability of Vendors before engaging them.

2.2 You agree that:

  • Mikasa Living does not guarantee the quality, safety, legality, or completion of Vendor services.
  • Any decisions, contracts, or payments made to Vendors are entirely at your discretion and risk.
  • You will exercise due diligence before entering into any engagement.

3. Payments

3.1 All payments to Vendors are handled directly between you and the Vendor unless otherwise stated in specific platform services (e.g., escrow or integrated payment solutions, if offered in future).

3.2 Mikasa Living is not responsible for refunds, defaults, disputes, or financial losses arising out of Vendor transactions.

4. Limitation of Liability

4.1 Mikasa Living is a facilitator only and is not liable for:

  • The performance, conduct, or services of any Vendor.
  • Losses, damages, disputes, delays, or claims arising out of engagements with Vendors.
  • Payment defaults, fraud, negligence, or misrepresentations by Vendors.

4.2 Any dispute, claim, or legal proceeding shall be resolved directly between you and the Vendor, without involving Mikasa Living.

5. Indemnification

You agree to indemnify and hold Mikasa Living, its directors, officers, and employees harmless from any claims, damages, liabilities, losses, or expenses (including legal fees) resulting from:

  • Your engagement with Vendors,
  • Your violation of these Terms,
  • Any misuse of the platform.

6. Termination

6.1 Mikasa Living may suspend or terminate your account for:

  • Misuse of the platform,
  • Fraudulent or illegal activity,
  • Violation of these Terms.

6.2 Termination does not release you from obligations owed to Vendors.

7. Governing Law, Jurisdiction & Dispute Resolution

  • 7.1 Governing Law. These Terms, and any dispute, claim, or controversy arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India.
  • 7.2 Jurisdiction. Subject to the arbitration provisions below, the courts at Bengaluru (Bangalore), Karnataka, India shall have exclusive jurisdiction for all purposes, including for interim relief, appointment of arbitrator, and enforcement of the arbitral award.
  • 7.3 Amicable Discussions. The parties shall first attempt in good faith to resolve any dispute or claim through amicable discussions for a period of 30 (thirty) days from the date one party gives written notice of the dispute to the other.
  • 7.4 Arbitration. If a dispute is not resolved within the period specified above, it shall be finally settled by arbitration by a sole arbitrator in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (as amended from time to time). The seat and venue of arbitration shall be Bengaluru (Bangalore), Karnataka, India. The arbitration proceedings shall be conducted in English.
  • 7.5 Appointment of Sole Arbitrator. The parties shall mutually appoint the sole arbitrator within 15 (fifteen) days of a written request to commence arbitration. If they fail to agree, the sole arbitrator shall be appointed in accordance with applicable law.
  • 7.6 Costs. The cost of arbitration shall be shared equally by the parties, including the fees of the arbitrator and administrative expenses.
  • 7.7 Interim Relief & Enforcement. Nothing in this clause prevents either party from seeking interim or conservatory measures from courts at Bengaluru (Bangalore), Karnataka. Any arbitral award may be enforced by the competent courts at Bengaluru (Bangalore), Karnataka.
  • 7.8 Confidentiality. All arbitration proceedings, filings, evidence, and awards shall be kept confidential by the parties, except to the extent disclosure is required by law or for enforcement of an award.

8. Acceptance of Terms

By using Mikasa Living, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Chargeback Policy – For Interior Designers (Vendors)

These Terms and Conditions govern the applicability and handling of chargebacks for vendors (Interior Designers) registered with Mikasa Living Concepts Pvt. Ltd. By registering and transacting on the platform, you expressly agree to the following:

1. Role of Mikasa Living

  • 1.1. Mikasa Living is a technology platform that facilitates listing of services and products by Interior Designers and enables customers to make payments through integrated payment gateways.
  • 1.2. Mikasa Living is not a party to any transaction between the customer and the Interior Designer and does not provide warranties, guarantees, or representations for the quality, delivery, or completion of services.

2. Customer Chargebacks

2.1. A "Chargeback" occurs when a customer disputes a payment transaction with their bank or payment provider.

2.2. In the event a customer raises a chargeback:

  • The full liability of the chargeback amount rests with you, the Interior Designer.
  • Mikasa Living shall not bear any financial, legal, or operational liability for such chargebacks.

3. Vendor Liability

3.1. You agree and confirm that:

  • You are solely responsible for resolving all disputes, complaints, or service issues with the customer.
  • Any chargeback amount deducted by the payment processor or bank shall be recovered from you.
  • Mikasa Living reserves the right to adjust the disputed amount against your pending or future payouts.
  • If no payouts are available, you are required to settle the chargeback amount directly with Mikasa Living within seven (7) business days of written notice.

4. No Obligation on Mikasa Living

4.1. Mikasa Living has no obligation to intervene in any dispute between you and the customer.

4.2. Under no circumstances shall Mikasa Living be held liable for:

  • Service non-fulfilment or delay,
  • Misrepresentation by vendors,
  • Customer dissatisfaction or claims, or
  • Any consequential loss arising out of chargebacks.

5. Indemnity

5.1. You agree to indemnify, defend, and hold harmless Mikasa Living Concepts Pvt. Ltd., its directors, officers, employees, and affiliates against any claims, losses, damages, costs, or expenses (including legal fees) arising out of or connected with any chargeback, customer dispute, or payment reversal initiated against you.

6. Acceptance of Terms

By registering as an Interior Designer on Mikasa Living and continuing to accept payments through the platform, you expressly acknowledge and agree to these Chargeback Terms and Conditions, thereby waiving any claim against Mikasa Living Concepts Pvt. Ltd. for liabilities arising out of customer chargebacks.

Chargeback Policy – For Customers

At Mikasa Living Concepts Pvt. Ltd., we are committed to providing a safe and transparent platform where customers can connect with verified Interior Designers. As part of our responsibility to ensure secure payments, please read the following terms regarding chargebacks:

1. Role of Mikasa Living

  • 1.1. Mikasa Living is an online platform that enables customers to discover, connect, and transact with Interior Designers.
  • 1.2. Mikasa Living does not provide design services itself and is not a party to the contract between you and the Interior Designer.

2. Payment Disputes and Chargebacks

  • 2.1. If you believe that a transaction was unauthorized, fraudulent, or the services were not delivered as agreed, you may raise a dispute or chargeback directly with your bank or payment provider.
  • 2.2. Once a chargeback is initiated, the Interior Designer (and not Mikasa Living) will be solely responsible for providing clarification, documentation, and settlement of the dispute.
  • 2.3. Mikasa Living has no obligation to intervene in such disputes, but we may facilitate communication between you and the Interior Designer where necessary.

3. Customer Responsibilities

3.1. Before raising a chargeback, you agree to:

  • First attempt to resolve the issue directly with the Interior Designer through the platform.
  • Provide accurate details of the dispute, including proof of payment and service issue.

4. Refunds & Resolutions

  • 4.1. Any refunds, partial refunds, or settlements arising out of disputes are the sole responsibility of the Interior Designer.
  • 4.2. Mikasa Living does not guarantee refunds and does not withhold or return funds on behalf of Interior Designers.

5. Limitation of Liability

5.1. By using the Mikasa Living platform, you acknowledge and agree that:

  • Mikasa Living shall not be liable for any financial losses, damages, or claims resulting from chargebacks or disputes.
  • All financial liability rests with the Interior Designer from whom you availed the service.

6. Support

If you face an issue with your payment, please contact support@mikasaliving.com before raising a chargeback, so that we can help facilitate a faster resolution with the Interior Designer.