Privacy Policy
Effective Date: 18/10/2025
Last Updated: 18/10/2025
Mikasa Living Concepts Private Limited ("Mikasa Living", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website mikasaLiving.com, our mobile applications, and related services (collectively, the "Platform").
By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Information You Provide Directly
- Name, email address, phone number, postal address.
- Account login credentials.
- Payment and billing information (processed securely through our payment gateway).
- Profile details, service listings, and uploaded photos/videos.
- Reviews, feedback, or communication with vendors/users.
b. Automatically Collected Information
- Device details (IP address, browser type, OS, mobile device ID).
- Usage data (pages visited, time spent, actions on the Platform).
- Location data (if you allow access via your device).
c. Third-Party Data
- Information received from payment gateways, analytics providers, or social logins.
2. How We Use Your Information
We use your information to:
- Provide, personalize, and improve our services.
- Facilitate bookings, consultations, and transactions.
- Enable communication between users and vendors.
- Process payments and vendor pay-outs.
- Send updates, promotional offers, and notifications.
- Ensure security, fraud prevention, and compliance with laws.
- Improve user experience via analytics and feedback.
3. Sharing of Information
We do not sell your personal data.
We may share your information with:
- Vendors/Service Providers – to complete your bookings.
- Payment Gateways associated with Axis Bank Ltd – for secure transactions.
- Analytics and Marketing Partners – to improve Platform performance.
- Regulatory Authorities – if required under law.
- Business Transfers – in case of merger, acquisition, or restructuring.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to:
- Remember your preferences.
- Improve site functionality.
- Deliver relevant ads and promotions.
You may disable cookies in your browser, but some features may not work properly.
5. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above, unless a longer period is required by law.
6. Your Rights
Depending on applicable law, you may have the right to:
- Access and request a copy of your personal data.
- Correct or update your data.
- Request deletion of your data.
- Withdraw consent for certain uses.
- Opt out of marketing communications.
Requests can be made by contacting us at support@mikasaliving.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Platform is not intended for children under 18. We do not knowingly collect data from minors. If we learn that a child has provided us information, we will delete it promptly.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.
11. Contact Us
For questions, concerns, or complaints regarding this Privacy Policy or data handling, please contact us:
Mikasa Living Concepts Private Limited
Website: www.mikasaliving.com
Email: support@mikasaliving.com
Phone: +91 9380321821
Address: D1102, GR Regent Park, Gottigere Lake Road, Before Balaji Layout, Gottigere, Bengaluru 560083, Karnataka, India